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FAQs

What are the shipping times for your products?

We require 2 - 4 days to process your order and then 2 - 3 weeks to deliver it to you.

 

Do you ship worldwide?

Yes, absolutely! We offer FREE shipping worldwide.

 

Where do we ship your product from?

Our offices are located in Toronto, Canada. Our international warehouses are located in China.

 

I received damaged goods. What can I do?

We are sorry to hear that. Just follow the steps listed in our "Refund Policy" and we would be more than happy to assist you. 

 

I still have not received my order. What is taking so long?

We apologize for the delay. Due to the COVID-19 pandemic, some customers may experience longer than expected shipping times. Sometimes international shipping may also take longer than expected due to customs clearance. If you need help tracking your package or want to inquire about it, please contact us via our "Contact Us" page or by email at support@shopgoldenhours.com. 

 

What currency will I be charged in?

You may choose your desired currency from the top right corner of the screen! We offer payments in five currenting; USD, CAD, AUD, EUR, and GBP. 

 

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